Shipping policy
Free U.S standard shipping for order(s) over $100 (based on pre-taxΒ &Β post-discountΒ order total)
Any order(s) that are $100 or less (based on pre-tax &Β post-discountΒ order total) will be charged anΒ $9Β shipping fee.
ORDER PROCESSING & SHIPPING
Please allowΒ 2-3 business days of processing time and an additional 3-5 business days of transit time before your order arrives. During our busy seasons (i.e. holidays), please allow up to 4 business days of processing time. We make every effort to ship all orders as fast as possible but cannot guarantee orders will go out the same day.
UNITED STATES ONLY
- FREE U.S standard shipping for order(s) over $100 (Valid only for shipping within the continental United States, based on pre-taxΒ &Β post-discount order total.)
- For shipping to Alaska & Hawaii, please contact us for the shipping quote. Shipping quotes are based on the size and weight of your shipment.
- Residential deliveries made by FedEx, UPS, and USPS do not require a signature for delivery. You assume responsibility for all shipments to your residence if you are not at home to receive it in person. Signature required service is available at an additional charge.
- We do not ship to hotels if the credit card or email address is registered out of the United States.Β
INTERNATIONAL SHIPPING
We do not ship outside of the U.S.
SHIPPING DAMAGE
Our shipping department makes every effort to ensure that your products arrive in good condition. Unfortunately, damage can occur in transit from our facility to your location.
Should your products be damaged during transit then you have 2 options:
- Accept delivery of the products,Β or
- Refuse the damaged products.
ACCEPTING DELIVERY
If you choose to accept delivery of damaged product(s) in exchange for a settlement, please do the following:
- Note any visible damage on the delivery receipt. Be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
- Take delivery of the products and sign the delivery receipt marking the box, "damaged." Add notes to the exception field about what products were damaged and what type of damage they sustained.
- Take pictures of the boxes. It is best to take several pictures from different angles and distances.
- Email us at info@ldsnails.comΒ to provide your information.
- We will send you additional instructions by email.
- We will work on your behalf with our shipping company to determine the monetary value of the damage.
- We will settle your claim within 30 business days and issue you a credit for the damages via check or credit card refund. Alternatively, we can provide replacement parts to you and an allowance for repairs. Replacement parts can take up to 12 weeks to ship from the manufacturer.
REFUSE DAMAGED PRODUCTS
If you choose to refuse the damaged products, please do the following:
- Note the damage on the delivery receipt in the presence of the driver. Be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
- TAKE DELIVERY of the UNDAMAGED products and sign the delivery receipt as damaged.
- REFUSE delivery of the product you believe will not function due to the damage that was incurred.
- Take pictures of the boxes. It is best to take several pictures from different angles and distances.
- Email us at info@ldsnails.comΒ for final resolution.
- We will contact the shipping company to verify that the damaged product is being returned to us. Once we have received the returned item, we will send a replacement product to you.
By placing an order with us, youβve read and agreed with our policy.
Thank you for choosing to shop with us!
Stay safe and healthy!